Privacy Policy

Protect your personal information and offer you a safe shopping experience

Last Updated: Mar. 20th, 2020

InHand Networks and its affiliates (collectively, "InHand", "we", "us", and "our") respect your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to InHand websites, products, and services that display or provide links to this Policy.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES. IF YOU HAVE PURCHASED SERVICES SUBJECT TO THIS POLICY, PLEASE DISCONTINUE THE SET-UP OF YOUR SERVICES AND CONTACT INHAND USING THE CONTACT INFORMATION BELOW.

This Policy describes:
1. How We Collect & Use Your Personal Information
2. Cookies & Similar Technologies
3. How We Disclose Personal Information
4. How to Access & Control Your Personal Information
5. How We Protect Your Personal Information
6. How We Process Children's Personal Information
7. Third-Party Providers and Their Services
8. Updates to This Policy
9. How to Contact Us

1. How We Collect & Use Your Personal information

Personal information means any information that, either on its own or jointly with other information, can be used to identify a natural person. This includes any information that would allow us to personally contact you, such as your name, delivery address, phone number, or email address. InHand may collect your personal information in the following ways:

When you use our websites, products, or services, or interact with us by, for example, the query information you provide, or the questions or information you provide for customer service support.
Account sign-in information is required for you to establish a unique account with us or for us to give you access to your specific account profile.
We may also obtain information by recording how you interact with our websites, products, or services.
As permitted by law, we may also obtain information from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services.
When you engage with us over social media.
Before using InHand’s products or services, you may need to provide personal information. In some cases, you may be able to opt not to disclose your personal information to InHand. However, not providing InHand with certain information may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.

We may use your personal information for the following purposes:

Performing services, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information and providing technical support.
Contact you about current, future and proposed engagements, including sending you newsletters, know-how, promotional material, and other marketing communications; inviting you to participate in InHand market surveys, or satisfaction surveys. If you do not want to receive these types of information, you can opt-out at any time.
Sending you important notices, such as the installation of and updates to the operating system.
Improving our products and services through internal audits, information analysis, and research, including determining eligibility and process applications for products and services or developing new services.
Analyzing the efficiency of our business operations and evaluating market share.
Complying with and enforcing applicable legal requirements, industry standards and our policies. 

2. Cookies & Similar Technologies

2.1 Cookies
To ensure our website works correctly, we may at times place a small piece of information known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read-only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use and enable websites to store information such as your preferences.

Like many other websites or Internet service providers, InHand uses cookies to improve user experience. InHand will not use cookies for any purposes not stated in this Policy. You can control the acceptance of cookies by modifying your Internet browser preferences. You can accept all cookies, to be notified when a cookie is set or to reject all cookies. Find out how to manage cookie settings for your browser here:

Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera

We use third-party web analytics services including Google Analytics, which use cookies and similar technologies to collect data (such as IP addresses) to evaluate the use of and interaction with the Online Channels. Click Here to learn more about Google Analytics and its available opt-out mechanisms. 
Please note that, if you choose to block all cookies, you may not be able to access all or part of our site and may be unable to use those services or engage in activities that require the placement of cookies.

2.2 Web Beacons
In addition to cookies, we may also use other similar technologies on our websites such as web beacons. For example, when you receive an email from InHand, it may contain a click-through URL that links to an InHand web page. If you click the link, InHand will track your visit to help us learn about your preferences for products and services and improve our customer service. 

Web beacons are often used in combination with cookies; however, unlike cookies, web beacons cannot be declined when delivered via a regular web page. However, they can be refused when delivered via email. If you do not wish to receive this technology via email, configure your email software to disable HTML images or refuse HTML emails (selecting the option for text only viewing). Setting your browser to decline cookies or to prompt you for an opt-in response before cookies are set will also reduce web beacons' functionality.

3. How We Disclose Personal Information

We may share your personal information with other InHand entities, brands, divisions, and subsidiaries to serve you, including for the services listed above. We do not rent, sell or otherwise disclose personal information about you with unaffiliated third parties for their marketing use.

InHand shares your personal information with other partners, as described in this Policy when services are provided by partners authorized by InHand. These partners operate as separate controllers and are responsible for their compliance with information protection laws. You should refer to their privacy notices for more information about their practices. 

4. How to Access & Control Your Personal Information

To the extent required by applicable law, you may (i) have the right to access certain personal information we maintain about you, (ii) request us to correct your personal information where it is inaccurate or out of date, (iii) object or restrict to our use of your personal information, and (iv) ask us to delete your personal information from our database. To exercise these rights, please contact us by the contact information below. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when InHand processes your personal information based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal information based on your consent before the withdrawal is made; nor does it affect any information processing based on another justification other than your consent. 

5. How We Protect and Retain Your Personal Information

The security of your personal information is important to us and InHand has implemented reasonable physical, technical and administrative security standards to protect personal information from loss, misuse, alteration or destruction. We protect your personal information against unauthorized access, use or disclosure, using security technologies and procedures, such as encryption and limited access authorization.

However, no method of transmission over the internet, and no means of electronic or physical storage, is secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk. 

6. How We Process Children's Personal Information

Our websites, products, and services are primarily intended for adults. We do not collect any personal information from children on our websites without the consent of a parent or legal guardian. If we accidentally collect a child's personal information without verified prior consent from the child's parents, we will take reasonable steps to delete it as soon as possible.

7. Third-Party Providers and Their Services

To ensure positive user experience, you may receive content or web links from third parties other than InHand and its partners. InHand is not responsible for the content or practices of such third party websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third-parties.

8. Updates to This Policy

InHand reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notification.

9. How to Contact Us

If you have any questions or suggestions, please contact info@inhandnetworks.com. Where your personal information is processed by InHand according to this Privacy Policy, the InHand entity that responds to your request, contacts you, provides you with products or services, or has signed or is about to sign a contract with you is the controller of the related personal information. You can Click Here to obtain the contacts of InHand entities.

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