Shipping&Delivery

We offer free shipping on orders over $999 (FedEx Standard) for our customers, or the postage will be calculated by weight. If you choose DHL express, you should pay the freight.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use FedEx and DHL currently. If you have any question and suggestion, please tell us. We'd love to improve ourselves.

Yes, we do. We deliver to countries/regions worldwide. If you cannot find your country or region on checkout page, please contact us via info@inhandgo.com.

Please use the tracking number to track your package on the official website of the logistics company, or you can enter the oder number and email on Track Your Order.

There are two ways to obtain the tracking number:

Email

You will receive a notification email from our warehouse once your order is on its way.

Online

You can get the tracking number in your Account Center.

You can also contact us to check your order status.

Product

View the application notes: Set up IPSec VPN between Cisco and IR900

View the application notes: Create OpenVPN CA files on Windows

View the application notes: Create OpenVPN between IR615 router and PC

View the application notes: Configure WDS bridge on InRouter615S router

View the application notes: Create VPN L2TP connection on InRouter

Please watch the video: InRouter900 Reset

Please watch the video: Set up APN

Please watch the video: Set up Wi-Fi

Please watch the video: Set up APN

Orders

The delay may result from the time required to synchronize payment confirmation between our system and the payment processor's system. We will deal with the order once remittance is confirmed.

If you need the product(s) urgently, we suggest that you choose different payment methods such as credit card or PayPal which are faster.

If you have already paid for it, please contact us immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems to process, therefore it may not always be possible to cancel your order.
Orders containing customized items or other special conditions cannot be canceled once they have entered the "processing" status.

You can login to My Account-My orders to track a status update conveniently.

1. Your order number is included in the order confirmation email.

2. Sign in to InHand. You can find your order number in My Account.

Please make sure you have completed all of the information in the checkout confirmation page.

An order confirmation email will be sent to you once we have received your order, containing all of your order details.

If you do not receive an order confirmation email even though you have completed all the steps, please check whether the order exists in your order history in Account Center. If not, please contact us via info@inhandgo.com

Account

Click on My Account on our page and fill in the information to create your InHand account.

With an account, you can:

1. Finish checkout faster with a saved shipping address.

2. View order history & Track orders conveniently.

3. Process a return efficiently.

4. Save more shipping addresses.

You can click Recover Password on sign-in page. You will then receive an email with a link for you to reset your password.

Please provide the following relative information:

1. Sales Order Number (if the question is related to any specific order).

2. RMA number (if the question is about an approved return request).

3. E-mail address associated with your InHand account.

4. Product(s) ID or description of item(s).

Payment

There are various reasons for the failure of an online payment, such as inaccurate bank card information, payment request rejection by the bank, network connection problems, etc. If this happens, you can re-initiate the purchase process and try again. If you still cannot pay, please contact us for help.

We do not store your payment details such as bank cards, credit cards or any other payment information. When you make a payment, the system will only send relevant payment information to the third-party payment platform or bank securely.

Return

InHand offers return or exchange service for most items within 30 days of receiving of products. If you want to return or exchange an item, please check our Return Policy.

Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we can still repair it for you, but we will charge a fee case-by-case. Learn more details about the Warranty Policy.

You can submit a RMA Request on the page Return Policy. Please show us your reason, then our product manager will contact you. Or you can contact us via email info@inhandgo.com.

We recommend the first option, which is more efficient and convenient.

Return Request number is provided by us after confirming your return. It is necessary to have this number when you want to return an item. We will send you an email with Return Request number. In another way, customers can enter email and order number to check RMA and return status in the Return Center

Customer support

+1 (703) 348-2988

Contact us