Warranty information about all products
InHand warrants its products against manufacturing defects in materials and workmanship starting from their date of shipping from InHand’s manufacturing facilities for a period of time as indicated below. The warranty period of products varies based on their product categories. we will offer you a refund, exchange or repair service case-by-case. For items available for refund or exchange, the request must be submitted within the refund/exchange window (If there are special local requirements for warranty, please contact us in time.)
|Product Line||Return Window||Exchange Window||Warranty Period|
|Industrial Routers||30 days||30 days||3 years|
|Edge Gateways||30 days||30 days||3 years|
|Industrial PCs||30 days||30 days||3 years|
|Vehicle Gateways||30 days||30 days||3 years|
|Cellular modems||30 days||30 days||3 years|
|Industrial Switches||30 days||30 days||3 years|
This warranty is limited to either the repair or replacement (at InHand's sole discretion) of the defective product during its warranty period.
If a product is found to be defective within 30 days after you received the products, and if the product was properly installed and used, the product can be considered defective on arrival. A replacement Product may be returned to you as the Product was configured when originally purchased. Customers are responsible for all back-up, recovery and reinstallation of other software or data.
Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product's warranty period, whichever is longer.
Products returned without an RMA number and without a valid proof of purchase will not be processed and will be subject to disposal. Customers may obtain an RMA number at Track Your Package by submitting the required information.
InHand warranty covers only defects arising under normal use and do not apply: